Sr. Application Support

Job Location New York, NY, USA
Position Type Full time position
Job Length
Work Experience
  · Project Manager (Must have 3-5 years experience)
Skill Requirements
· JavaScript · Perl Scripting
· Project Management - PMP · Test Plans
· Q/A Management · Test Procedures
· Test Cases
Other Required Skills Application support,network administration,Change management,configuration management,Technical testing,Project management Process experience,Customer service experience
Other Nice to Have Skills
Minimum Immigration Status US Citizen
Job Starting Date February 10, 2016
Wage/Salary Annual: 97 K per year to 117 K per year

Job Description
  • Manage installation and configuration of application software for production environments on multiple platforms

• Schedule and track application changes and releases

• Define, test, and document installation and fallback of system changes

• Risk assessment prior to implementation

• Document specific procedures for implementation and error checking

• Manage software and configuration changes on Test and Production environments

• Work on projects of all sizes and scope within the company

• Work on multiple projects simultaneously, often in a leadership role

• Set priorities and organize work to complete project responsibilities efficiently and effectively

• Participate in design meetings, implementation planning process, and the management of production issues

• Make several daily modifications to support customers’ business and technical specifications

• Perform operational acceptance tests before changes are rolled out

• Design implementation strategy and procedures

• Application configuration and implementation management

• Deploy application software and configuration changes across all Production and Test environments

• Perform implementation and integration of application software and hardware configuration changes

• Create and execute operational test plans/scripts/cases based on technical and business requirements for trading applications and market operations support tools

• Support the execution of unit, acceptance, performance, capacity, regression and system failover testing on back-end components using manual and automated test procedures

• Support scheduled weekend testing of Production level systems and applications

• Test OS and layered product upgrades/patches

• Provide application and system support for several internal departments including Computer Operations, SQM, Product Management and Technology Member Services

• Provide application and environment administration of a complex trading systems

• Utilize Remedy to track and manage defects discovered during testing and application support

• Troubleshoot and diagnose systems problems; install and configure fixes for applications running on OpenVMS, Red Hat Linux and Windows platforms

• Support all CLIENT Test Environments and Production environments

• Provide online and offline Level II support for the trading systems

• Analyze cause of production problems and develop methods for improvement

• Manage open trading systems issues with customers and vendors

• Emergency release handling

• Research and selection of products to fulfill project requirements

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